Prompt engineering involves organizing text so that a Generative AI Large Language Model (LLM) can interpret input and generate an expected or desired output. Imagine a friend is making you a sandwich and you want them to prepare it just the way you like it. You say,
Voicebots offer efficient resolution of common customer inquiries, making them an indispensable component of today’s customer service flows. In previous posts, we have seen how you enhance the capabilities of voicebots using the power of LLMs and also integrate such capabilities in a web interface using WebRTC,
What’s behind the success of an AI-powered WebRTC application, or any product for that matter? To showcase the power of AI and WebRTC as well as the steps behind creating a great product, we put together an all-star internal team to create a proof of concept for
Generative AI is a powerful tool for call centers. It can be integrated as a standalone AI Sales Agent or as a co-pilot providing Agent Assist to a human sales rep, among other uses. Generative AI is particularly well-suited for industries like travel because it can pull
