AI has rapidly evolved from a mere amusement to a fundamental tool that empowers online users to take care of complex activities without the need of a live agent. Conversational AI solutions offer the ability to create high-quality chat bots through which customers can schedule appointments, check
Hiring is a multifaceted challenge for both employers and job seekers. Navigating the intricacies of candidate evaluation adds an unwieldy layer of complexity to the hiring process. To make the hiring process more efficient–and more pleasant–for all parties, we built an AI-powered “recruitment bot” using Amazon Lex
WebRTC.ventures was founded as a custom design and development firm specializing in building live video applications. In the past, most of the time we turned the final code over to our clients to manage in production. In reality, however, we would often stick around to help support
In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game
