Our team at WebRTC.ventures recently partnered with NLX.ai, an enterprise conversational AI platform that transforms customer interactions into automated, personalized self-service experiences. NLX enables individuals to resolve inquiries at their own pace, with no wait time or frustration. It is all accomplished through easy, multimodal tools powered
I recently attended the AWS Summit New York. I had a very busy few days of meetings with clients, partners, and prospects. The Summit itself was also extremely interesting, with the big topic for me being around Generative AI in the Contact Center. In this blog post,
The launch of ChatGPT in November 2022 certainly brought conversational AI to the limelight and attention by the masses. It is no surprise, though, that communication tech companies like Vonage were already well ahead of the game developing conversational AI platforms to handle complex interactions between businesses
AI and machine learning can bring numerous advantages to your WebRTC application, enhancing its capabilities and user experience. Here are some ways AI can benefit your WebRTC application. Speech Recognition AI-powered speech recognition can be integrated into your WebRTC application, enabling real-time transcription of audio streams during
