The launch of ChatGPT in November 2022 certainly brought conversational AI to the limelight and attention by the masses. It is no surprise, though, that communication tech companies like Vonage were already well ahead of the game developing conversational AI platforms to handle complex interactions between businesses and customers.
The Vonage AI Studio Platform offers a set of software solutions that give businesses new ways to interact with their customers through voice and text, and for developers, a new way to design a voice interface for any commercial or personal use.
Some of the benefits of the Vonage AI Studio
- Built on Vonage’s state-of-the-art AI engine. Automatic Speech Recognition (ASR) registers the user input and transforms speech into text. The Natural Language Understanding (NLP) component classifies the text in the virtual agent’s knowledge base. Text-To-Speech (TTS) converts written text into natural-sounding speech.
- Omnichannel Communications. A user can carry the same conversation while switching from Voice to SMS to a messaging app such as WhatsApp without losing context and insights
- Data Integration. Links interactions with your CRM, contact center, and other analytics engines in real-time.
- Large capacity. Deploy up to 100 virtual agents to support a huge number of calls coming in at the same time, 24/7.
Back in March, we welcomed the Vonage Developer Advocate Diana Pham to WebRTC Live to discuss Low Code for Customer Engagement with the Vonage AI Studio. For more on the pros and cons of low code, you can watch the recording of that episode.
A Walkthrough with SimplyDoc
Back in 2022, we built a simple integration of the Vonage AI Studio with our SimplyDoc Telehealth Starter Kit. SimplyDoc was born out of our experience developing custom telehealth applications and was built on top of the Vonage Communication APIs. This simple example could be extended to include other communications channels such as SMS messaging, text chat with a chatbot, or even WhatsApp messaging.
You can read our Vonage AI Studio Sample Integration with SimplyDoc blog post or watch a walkthrough of the workflow below.
Out with the old and in with the new
If you’re ready to replace scripted chatbots and robotic interactive voice response systems with smart virtual agents, let WebRTC.ventures, the original Vonage video development partner, unleash the power of the Vonage AI Studio for you. We can build an engagement solution that drives unique customer journeys and long lasting customer loyalty. Contact us today!