At some point in time, most of us have needed some level of support from a customer service agent.* It’s a vital feature of almost all businesses, no matter the industry. What does this often mean? On a traditional call to a customer service phone number, a
Progressive Web Applications (PWA) are a type of web application that is built to behave as a native application. They run in the browser, therefore no installation is required and they are available across multiple platforms. This combination makes PWAs both a convenient way for developers to
Many CPaaS providers, like the Vonage Video API, have JavaScript libraries that allow application developers to build WebRTC video applications. These integrate with CPaaS infrastructure and leverage the WebRTC APIs in the browser. For typical applications, this behavior works well. Some applications may require more advanced functionality,
Last week, my colleague Hector Zelaya authored a post called, Live eSign Saves a Trip to the Bank. He spoke about how the power trio of secure WebRTC video conferencing, co-browsing, and PDF editing could make visiting a financial institution or similar office to sign documents or
