What is the future of AI in Voice applications, and how will it intersect with other communication application development? This is what I sought to learn at the Voice & AI conference for Natural Language and Generative AI in Washington DC September 5-7, 2023. I recorded a
I recently attended the AWS Summit New York. I had a very busy few days of meetings with clients, partners, and prospects. The Summit itself was also extremely interesting, with the big topic for me being around Generative AI in the Contact Center. In this blog post,
WebRTC may be everywhere these days, but it’s (still) hard to build with it. Many try to rely on code snippets from Stack Overflow without understanding the underlying theory and flows of WebRTC. This can be a risky endeavor. This “Hit and Miss” approach, often taken by
How should WebRTC video be used in the public sector? Since government is ultimately a reflection of society, the use cases are similar to many others we have built at WebRTC.ventures for our private sector clients. For example, we have integrated video into the contact center for
