Until recently, enabling real-time voice calls between your business applications and WhatsApp’s 3+ billion users required complex telecom infrastructure. The WhatsApp Business Calling API, introduced by Meta in July 2025, changes that by letting businesses integrate voice calls directly into WhatsApp conversations using VoIP (Voice over Internet
There’s one important catch to telehealth: not everyone has reliable internet access, and connectivity can fail at any point during remote medical appointments, even in regions with strong coverage. Telephony integration using traditional voice networks remains a vital backup solution when digital connections drop during virtual healthcare
The Amazon Chime SDK emerges as a compelling alternative to Twilio Programmable Video, offering a comprehensive suite of features and a secure, scalable infrastructure that supports customized WebRTC video, audio, and chat solutions that cater to the dynamic demands of many industries. In telehealth and edtech where
In this multi-stage project, we performed an assessment to choose the optimal tech stack for this start-up, then built a remote video translation call center / telehealth platform with agent routing powered by the Vonage Communication APIs that also integrated with telephony. Finally, we created a mobile
