In this multi-stage project, we performed an assessment to choose the optimal tech stack for this start-up, then built a remote video translation call center / telehealth platform with agent routing powered by the Vonage Communication APIs that also integrated with telephony. Finally, we created a mobile
The healthcare landscape has been transformed, especially in the last three years. Telehealth is no longer just a temporary solution; rather a fundamental component of modern healthcare delivery. This is true for both everyday general healthcare and a growing array of specialized services such as telepathology, telecardiology,
At some point in time, most of us have needed some level of support from a customer service agent.* It’s a vital feature of almost all businesses, no matter the industry. What does this often mean? On a traditional call to a customer service phone number, a
In a previous post, Delivering Great Experiences in WebRTC Applications, I shared our commitment to making the interactions in WebRTC applications as seamless as possible, allowing users to achieve their tasks without distraction. However, there’s more on the line with a healthcare application, so an outstanding user
