At some point in time, most of us have needed some level of support from a customer service agent.* It’s a vital feature of almost all businesses, no matter the industry. What does this often mean? On a traditional call to a customer service phone number, a
In a previous post, Delivering Great Experiences in WebRTC Applications, I shared our commitment to making the interactions in WebRTC applications as seamless as possible, allowing users to achieve their tasks without distraction. However, there’s more on the line with a healthcare application, so an outstanding user
How has the role of WebRTC in healthcare changed in recent years? It has been a few years (and a pandemic) since our team at WebRTC.ventures has been able to attend a HIMSS conference on healthcare IT. Our CEO and Founder Arin Sime headed out to the
The Vonage AI Studio is a powerful tool to consider if you would like to add omnichannel and Unified Communications capabilities into your live video application. To demonstrate its functionality, we have built a simple integration with our SimplyDoc Telehealth Application Starter Kit.
