In an era where artificial intelligence is transforming every aspect of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint for millions of daily interactions across call centers and customer service departments. As explored in my previous article on “Building a Smart IVR Agent System
At ClueCon 2025, a premier conference for telecommunications developers and innovators, WebRTC.ventures served once again as a sponsor and myself as a speaker. Presented by our partners at SignalWire, ClueCon once again delivered a packed schedule of technical deep dives and real-time communications insights, with AI-powered innovation
Voice assistants powered by real-time AI are increasingly being used to automate phone-based customer interactions. Whether for contact centers, internal help desks, or voice-driven workflows, a reliable architecture needs to support low-latency audio streaming, accurate speech-to-text (STT), intelligent response generation, and real-time speech synthesis. In this post,
Bringing WebRTC and SIP together is a powerful way to connect modern web applications with traditional phone systems. Whether you’re enabling voice and video in the browser, or linking your app to a PBX and SIP trunk, WebRTC SIP integration allows users to communicate across platforms without
