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Managed Services.

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Extra Time, But None To Waste for Your Twilio Video Migration
August 5, 2024
Jen OppenheimerComments Off on Extra Time, But None To Waste for Your Twilio Video Migration

Extra Time, But None To Waste for Your Twilio Video Migration

When the end of life for Twilio Programmable Video was announced last December, customers were initially given a surprisingly short timeline to migrate to a new solution. Twelve months to assess, prototype, build, load test, pilot, and transition to a new video communication platform is quite tight. 

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Navigating Canary Releases Using Amazon Route 53 for WebRTC Application Updates
June 24, 2024
Hector ZelayaComments Off on Navigating Canary Releases: Using Amazon Route 53 for WebRTC Application Updates

Navigating Canary Releases: Using Amazon Route 53 for WebRTC Application Updates

Maintaining and updating WebRTC applications is complex, involving frequent updates to libraries and infrastructure components to keep them secure and efficient. Canary releases provide a strategic way to handle these updates with minimal risk. By deploying changes to a small group of users initially, developers can monitor

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Utilizing Slack as a Support Channel in Managed Service Projects
May 9, 2024
Rafael AmberthsComments Off on Utilizing Slack as a Support Channel in Managed Service Projects

Utilizing Slack as a Support Channel in Managed Service Projects

As Managed Services Manager, I’ve seen firsthand how critical effective communication is in support of a client’s application infrastructure and end-user systems. That’s why I’m excited to share our experience with using Slack as a support channel. Slack has revolutionized the way we handle urgent support requests,

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Best Practices in Managed Service Provider Operations
March 27, 2024
Rafael AmberthsComments Off on Best Practices in Managed Service Provider (MSP) Operations

Best Practices in Managed Service Provider (MSP) Operations

As the Program Manager of our dedicated Managed Services Provider (MSP) team at WebRTC.ventures, I cannot help but feel a profound sense of pride. Leading this talented and committed group has not only been a professional privilege, but a personal journey of growth and learning. Through the

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