As Managed Services Manager, I’ve seen firsthand how critical effective communication is in support of a client’s application infrastructure and end-user systems. That’s why I’m excited to share our experience with using Slack as a support channel. Slack has revolutionized the way we handle urgent support requests,
As the Program Manager of our dedicated Managed Services Provider (MSP) team at WebRTC.ventures, I cannot help but feel a profound sense of pride. Leading this talented and committed group has not only been a professional privilege, but a personal journey of growth and learning. Through the
In the first post in our series on application design factors that facilitate post-production support for WebRTC and other kinds of communication apps, we spoke about Designing for Observability. Today, we will talk about Designing for Resilience. Refer to the post linked above for more on how
WebRTC.ventures was founded as a custom design and development firm specializing in building live video applications. In the past, most of the time we turned the final code over to our clients to manage in production. In reality, however, we would often stick around to help support
