At some point in time, most of us have needed some level of support from a customer service agent.* It’s a vital feature of almost all businesses, no matter the industry. What does this often mean? On a traditional call to a customer service phone number, a
In the first post of this series, Building Hybrid WebRTC Experiences: Combining the Best of Online and In-Person Interaction, my colleague Hector Zelaya showed that creating a WebRTC application that combines a remote and an in-person experience is not only more and more necessary, but also not
WebRTC is a technology that bestows modern web applications real-time communication capabilities. It facilitates encrypted, seamless communication of video, audio, and data. Its uses range from video conferencing to workplace collaboration tools to broadcasting, and so much more. The power of remote communication lies in its ability
Building online education platforms that support learning better than basic video conferencing tools is just the baseline. How easy it is to use the tech is paramount. Proper UX design for EdTech products (built with WebRTC, of course) is essential to meeting the future of remote and hybrid education.