Voice assistants powered by real-time AI are increasingly being used to automate phone-based customer interactions. Whether for contact centers, internal help desks, or voice-driven workflows, a reliable architecture needs to support low-latency audio streaming, accurate speech-to-text (STT), intelligent response generation, and real-time speech synthesis. In this post,
Since Zoom adopted WebRTC, we’ve been closely monitoring their developer platform evolution. Zoom’s WebRTC-powered Video SDK is a powerful addition to the CPaaS landscape, offering rapid integration, robust performance, and a wide array of features for custom video solutions. At their 2025 Developer Summit, Zoom unveiled significant
Twilio has announced that ConversationRelay, its tool for integrating Voice AI into applications, is now generally available. Originally introduced in beta at SIGNAL London in late 2024, ConversationRelay is designed to make it dramatically easier for organizations to integrate natural, human-like voice capabilities into their GenAI stacks—without
While most people know Zoom as a video conferencing app, the Zoom Video SDK opens up the powerful infrastructure behind it to developers who want to embed custom video experiences directly into their own web applications. Behind the scenes, Video SDK v2 now leverages WebRTC, the industry-standard
