Contact centers are constantly seeking ways to enhance customer experience and operational efficiency. Large Language Models (LLMs) have emerged as powerful tools capable of transforming how businesses interact with their customers. From streamlining support processes to personalizing interactions, LLMs offer a wealth of possibilities for contact centers
Testing real-time communication applications goes beyond ensuring basic functionality and UI responsiveness; it also involves evaluating performance under varying network conditions. Due to their portable nature, mobile applications are especially likely to be used across diverse network environments. Therefore, it is essential to ensure they perform optimally
Real-time communication has become an essential part of the way we interact with each other over the internet. From video calls and live streaming to interactive gaming and instant messaging, we are constantly relying on reliable and instantaneous exchanges of information. Enter WebRTC: a transformative technology standard
Imagine turning hours of call transcripts into concise summaries with just a few lines of code, all without provisioning any servers. In this “WebRTC Tips” video, our WebRTC Developer Advocate, Hector Zelaya, demonstrates how to leverage AWS Lambda to build a serverless process that reads call transcript
