Understanding the balance between bitrate and frame rate is crucial for optimizing video quality, performance, and network usage in WebRTC applications. Both of these factors significantly impact how media is transmitted and received over the network, influencing the user experience. Let’s define these terms, their relationship, and
Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute
WHIP, WHEP, and Media Over QUIC are protocols that can significantly impact the efficiency, reliability, and quality of real-time communication and live streaming services. These protocols are not just buzzwords; they represent significant advancements in how we handle, deliver, and experience live media content. WHIP (WebRTC-HTTP Ingestion
Contact centers are constantly seeking ways to enhance customer experience and operational efficiency. Large Language Models (LLMs) have emerged as powerful tools capable of transforming how businesses interact with their customers. From streamlining support processes to personalizing interactions, LLMs offer a wealth of possibilities for contact centers
