Voicebot latency is the most critical performance metric for voice-enabled Conversational AI systems. While text-based interactions can tolerate response delays of several seconds, voice agents must respond as quickly as possible to maintain natural dialogue flow. Even slight delays create slow voicebots with perceptible awkwardness that degrades
Earlier this week, I had the privilege to travel back to my alma mater, the Illinois Institute of Technology in Chicago, to speak at and attend the IEEE RTC Conference & Expo 2025, which covered WebRTC, Mobility, VoIP, and Next Generation 911. This annual event continues to
Voice AI applications need real-time and reliable audio communication for natural conversations with AI customer service bots, virtual assistants, IVR platforms, and other voice-enabled systems. Choosing the appropriate transport protocol is crucial for teams, as using the wrong one can lead to choppy audio, noticeable delays, and
Last week I attended the RTC.ON 2025 conference in Krakow, Poland, alongside my colleagues Alberto González Trastoy and Alfred González Trastoy from our WebRTC.ventures team. The conference is in its third year, and this was my second time attending. RTC.ON has quickly become one of the premier
