Voice AI systems generate more than recordings and transcripts. Every production interaction produces a web of artifacts across multiple systems: call-setup metadata, ASR output, LLM responses, tool calls, CRM updates, escalation events, and compliance-relevant signals like caller identity verification. Most Voice AI architectures store some of these.
Choosing to go open source over a CPaaS for your WebRTC media stack is a strategic decision about control, flexibility, and long-term ownership. For teams building real-time products, an open source WebRTC media server can offer the freedom to customize media handling, integrate deeply with your architecture,
