Microsoft will retire Azure Communication Services (ACS) as a standalone offering on September 30, 2028. After that date, Microsoft supports ACS video only in applications that connect to Microsoft Teams. Companies that use ACS to embed video in their own products will need a new platform, and
An AI chatbot built on retrieval-augmented generation (RAG), where it answers by pulling from your own knowledge sources, is only as safe as the content it is allowed to retrieve. The failure happens when retrieval runs with no notion of who is asking: the agent searches the
Before switching video SDKs, upgrading to a new version or renewing a vendor contract, engineering leaders want to know how their call quality compares with competing products and where it falls short. WebRTC benchmarking answers that by running each video calling product through identical network limits, such
As Voice AI becomes more prevalent, applications need a way to store conversation data that supports observability, auditing, and long-term retention. The audio recording or a text transcript alone leaves out critical context. Additional details matter too, such as who was in the conversation, what devices were
