WebRTC enables developers to build powerful web-based real-time communication applications. While typically implemented in web browsers, you can also integrate this functionality into native applications by embedding the WebRTC standard into the application’s codebase. This is usually done using libWebRTC, an open-source project maintained by Google that
On the May 15, 2024 episode of WebRTC Live, Arin welcomed industry guests Jim Rand and James Meier of Synervoz to focus on unique audio use cases for WebRTC. Synervoz is an innovation and software development studio focused on audio, entertainment and online collaboration. They have worked on
Transcription, a crucial component of modern contact centers activities, is largely facilitated by Automatic Speech Recognition (ASR) systems. These tools, however, can fall short in accuracy and reliability. Consequently, assessing transcript quality becomes imperative and has traditionally involved costly manual processes. Enter Large Language Models (LLMs), presenting
As Managed Services Manager, I’ve seen firsthand how critical effective communication is in support of a client’s application infrastructure and end-user systems. That’s why I’m excited to share our experience with using Slack as a support channel. Slack has revolutionized the way we handle urgent support requests,
