At WebRTC.ventures, we always strive to stay up to date with new technologies that can benefit our clients. Today, we’re excited to take a look at the most recent addition to the Amazon Chime SDK. As Systems Integrators for the Amazon Chime SDK and members of the AWS Partner Network, we’re particularly excited about their new machine-learning-powered voice enhancements for call recordings.

This new feature provides a superior listening experience that eases compliance, analytics and productivity for enterprises that rely on call recordings for their daily tasks.

Cheers for the Amazon Chime SDK and its Call Analytics

The Amazon Chime SDK is a common topic in our team’s blog posts and there is a reason for that. It’s a versatile and powerful platform for adding real-time audio, video and messaging capabilities to any web application through a set of composable APIs, backed by the global infrastructure and scalability of Amazon Web Services.

Enterprises that require compliance with specific regulatory requirements, or that want to take advantage of strong analytics capabilities over their call recordings, will find on the Amazon Chime SDK real-time call analytics a convenient way to achieve their goals.

Introducing Voice Enhancements

The new voice enhancement addition harnesses the power of machine learning to transform your call recordings, particularly in narrowband scenarios. Here’s what it brings to the table:

1. Noise Removal: Using advanced machine learning algorithms, this new feature identifies and eliminates background noise, ensuring that your call recordings are crystal clear and free from distractions.
2. Super-Resolution Restore: Ever wished you could restore wideband speech quality to your narrowband call recordings? Thanks to super-resolution restoring powered by machine learning this is now possible, enhancing the frequency content of your audio for a more lifelike listening experience.

Benefits for Your Business

Here’s how this game-changing feature can benefit your organization:

• Reduced Listening Fatigue: Compliance officers, call center supervisors and similar often have to review call recordings. Enabling voice enhancements can help reduce listening fatigue by providing cleaner, more intelligible audio, making their tasks more efficient.
• Improved Productivity: Clearer audio leads to better understanding and faster decision-making. This can boost the productivity of your teams that rely on call recordings for compliance, training, or analysis.

Let’s Get Started!

Enabling voice enhancement for your call recordings is relatively straightforward. If your application is using Amazon Chime SDK call analytics already, your team can activate voice enhancements via the AWS console or APIs. As of writing this post, this new feature is available for call recordings in the US East (N. Virginia) and US West (Oregon) AWS Regions.

With the introduction of machine-learning-powered voice enhancements, Amazon Chime SDK call analytics empowers businesses to elevate their communication game. Say goodbye to subpar audio quality and embrace a new era of pristine, enhanced call recordings.

If you need more customized assistance or are planning to implement Amazon Chime SDK from scratch, WebRTC.ventures is a proud system integrator for the Amazon Chime SDK. Contact us before going anywhere else!