Generative AI is a powerful tool for call centers. It can be integrated as a standalone AI Sales Agent or as a co-pilot providing Agent Assist to a human sales rep, among other uses. Generative AI is particularly well-suited for industries like travel because it can pull
As the speakers at Enterprise Connect 2023 demonstrated, multimodal communication development is rapidly evolving to incorporate intelligent bots, AI, and Large Language Models (LLM) which can provide “AI Agent Assist”.