For developers building real-time voice applications like our team does at WebRTC.ventures, 2024 has been an exciting year. OpenAI’s Realtime Audio API and open-source alternatives offer new and distinct approaches to integrating live voice capabilities. As WebRTC and real-time AI converge, the right choice depends on your
Generative AI is a powerful tool for call centers. It can be integrated as a standalone AI Sales Agent or as a co-pilot providing Agent Assist to a human sales rep, among other uses. Generative AI is particularly well-suited for industries like travel because it can pull
As the speakers at Enterprise Connect 2023 demonstrated, multimodal communication development is rapidly evolving to incorporate intelligent bots, AI, and Large Language Models (LLM) which can provide “AI Agent Assist”.
