In an era where artificial intelligence is transforming every aspect of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint for millions of daily interactions across call centers and customer service departments. As explored in my previous article on “Building a Smart IVR Agent System
The era of clunky, keypad-driven legacy IVR customer service systems that have long frustrated users is finally over. The future of Interactive Voice Response is truly conversational, and it’s ready for prime time. That’s why Deepgram’s State of Voice AI 2025 report says 84% of business leaders
At Voice22, there was a lot of agreement that the interface of the future is Voice. And, that Voice may be some form of Synthetic Voice and Conversational AI. In the first of a two-part post, Arin starts with background and definitions and then summarizes some learnings and companies he met at the conference.
