Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones
AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer
As I prepare to attend Enterprise Connect 2024 in Orlando next week, I’ve been thinking about what has changed around the state of large-scale business communications and enterprise-ready AI since last year’s event. I’m also very curious to hear what the speakers and vendors see on the
Large Language Models (LLMs) are a hot Generative AI topic and everyone wants them in their WebRTC application! Use cases range from real-time in-call assistance to contact center agents, passing through post-call analysis, and even powering voice bots that are capable of answering calls without any human
