Is your chatbot designed to be transactional or conversational? Multichannel or single channel? Social or functional? These are important questions to answer as you consider any sort of customer contact strategy involving text or video chat. Last week, my business partner David Alfaro attended the TADSummit in
I’ve written recently about the potential of combining WebRTC and bots together into one application. In June, David Alfaro and I made a presentation at WebRTC Argentina which showed some simple examples of how you might combine a bot and live human support for telemedicine applications. You
The DataChannel is often a second-class citizen of the WebRTC eco-system. WebRTC is increasingly well known because of the ability to easily get access to the camera and microphone from a user’s laptop, using only javascript. This video and audio combination, combined with the Peer to Peer
Given our experience with WebRTC applications, we’re asked sometimes to provide some guidance or advice to other teams implementing a real time communications app. We’re often too busy with our clients to provide detailed technical support or troubleshooting, but there is general advice we can often share.
