Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute
Each month, we ask our dynamic team of WebRTC developers, mobile developers, designers, testers, DevOps experts, and project leads to share some of the impactful work they did in the past month. Here’s a short list of some that might interest you — at least the ones
On the July 10, 2024 episode of WebRTC Live, Arin welcomed back Chad Hart. Chad is a well-known WebRTC industry analyst, editor of webrtcHacks.com, Director of Engineering at RingCentral, and past co-organizer of the KrankyGeek events. Bonus Content Key Insights and Episode Highlights below. Watch Episode 92!
CommCon 2024, CommCon’s first US event, was held at Cloudflare’s San Francisco office this June. I was happy to be able to attend and finally see CommCon in person for the first time! The rapport between the friendly community of internet media and telephony developers and the
