When I attended the CommCon London conference earlier this year, one of the speakers, Michał Śledź, invited us to join the RTC.ON conference. It was organized by his company, Software Mansion, and was going to happen in Krakow on September 11-13, 2024. A few days after returning
Systematically transcribing, summarizing, and analyzing contact center calls reveals critical data. This information can be used to improve efficiency, enhance the customer journey, uncover business trends, ensure compliance, and much more. With AI and ML, there’s no reason for contact centers to operate ‘in the dark.’ To
Real-time communication has become an essential part of the way we interact with each other over the internet. From video calls and live streaming to interactive gaming and instant messaging, we are constantly relying on reliable and instantaneous exchanges of information. Enter WebRTC: a transformative technology standard
The seamless browser to browser real-time audio and video communication that WebRTC enables is supported by a complex infrastructure. Things like signaling, NAT traversal and codec optimization can be difficult to maintain by the average development team unfamiliar with the intricacies of the WebRTC stack. CPaaS providers
