Let’s face it, managing support as a Managed Service Provider (MSP) is no walk in the park. You’re juggling client expectations, technical challenges, and a barrage of incoming issues—all while aiming for seamless service delivery. That’s where the Zendesk customer service solution swoops in to save the
In 2017, WebRTC.ventures developed VideoMagistrate’s groundbreaking cloud solution for remote legal proceedings using the Vonage Video API. Over the past seven years, we have continued to support the platform with our managed services, culminating in a technological refresh in 2024. Original 2017 Vision 2024 Technology Evolution Building
At WebRTC.ventures, our success in delivering top-tier managed services to clients is built on continuous improvement. By consistently communicating and collaborating across all of our teams—from application development to DevOps and QA—we’ve refined each part of the process, making it more efficient and effective. Let’s explore how
When the end of life for Twilio Programmable Video was announced last December, customers were initially given a surprisingly short timeline to migrate to a new solution. Twelve months to assess, prototype, build, load test, pilot, and transition to a new video communication platform is quite tight.
