Contact centers are proactively seeking ways to enhance their customer outreach efforts while balancing personalization and efficiency. Through click-to-call (a.k.a. dialer) solutions powered by Large Language Models (LLMs), they can build outbound campaigns where a voicebot with high conversational capabilities initiates contact with customers, filtering and qualifying
For developers building real-time voice applications like our team does at WebRTC.ventures, 2024 has been an exciting year. OpenAI’s Realtime Audio API and open-source alternatives offer new and distinct approaches to integrating live voice capabilities. As WebRTC and real-time AI converge, the right choice depends on your
When I attended the CommCon London conference earlier this year, one of the speakers, Michał Śledź, invited us to join the RTC.ON conference. It was organized by his company, Software Mansion, and was going to happen in Krakow on September 11-13, 2024. A few days after returning
OpenAI’s new Realtime API represents a significant advancement in AI-powered communication, enabling speech-to-speech conversations with near-instantaneous processing time. The API delivers natural voice interactions through six distinct voice presets, integrating seamlessly with real-time applications. A few months ago, we showed you how to build an AI-powered WebRTC
