Hector Zelaya, our WebRTC Developer Advocate at WebRTC.ventures, will be a featured speaker once again at the 2025 AWS Community Day México—one of the premier cloud technology events in Latin America. If you’re attending, be sure to look him up!
Last year at Community Day, Hector spoke on how generative AI is reshaping contact center customer service, highlighting smarter self-service and personalized experiences powered by AI. He continues to share expertise on automating AI agent deployment and scaling voice solutions efficiently, making him a valuable resource for anyone interested in the future of cloud communications.
- Watch Hector’s 2024 presentation (in Spanish) – Integrating Self-Management Experiences Based on Generative AI for Contact Centers
2025 Topic: AI Meets Real-time Communication
At AWS Community Day México 2025, Hector will present a talk entitled,”Look Who Speaking: AI Meets Real-time Communication.” He’ll share best practices and insights for designing applications that combine AI with real-time communication, using AWS services like Amazon Transcribe Speech to Text, Amazon Polly AI Voice Generator, and Amazon Bedrock Generative AI. His session will focus on building innovative solutions at the intersection of AI, voice, and cloud applications, and will draw from our AI integration projects here at WebRTC.ventures.
About Hector and His Role at WebRTC.ventures
Hector has been an integral part of WebRTC.ventures since 2016, initially as a software engineer specializing in DevOps and now as our WebRTC Developer Advocate. In this role, he serves as a technical community builder, educating both our clients and internal team on best practices in real-time communication application development. Hector is also an AWS Community Builder, recognized for his thought leadership in cloud and AI technologies.
If you’ll be at AWS Community Day México, connect with Hector on LinkedIn!
If you’re interested in integrating AI technology into your application (real-time or not), contact us at WebRTC.ventures!
