Amazon Interactive Video Service Real-Time Streaming (Amazon IVS Real-Time) is a WebRTC-based service for low-latency interactive video applications like video conferencing and live collaboration. Unlike traditional CPaaS platforms that abstract away media handling with higher-level APIs, IVS Real-Time gives developers direct access to WebRTC primitives like MediaStreamTrack
If your voice AI system can touch real systems or trigger actions with business consequences, your approach to AI agent tool calling security matters. When voice AI agents can modify customer data, trigger escalations, update ticketing systems, or execute workflows—especially for customer service in regulated industries like
LLMs alone can’t “act.” They generate text. The key to success, and the way to avoid the 80% of AI projects that never leave the prototype stage, is moving beyond conversation to orchestration. This means integrating LLM reasoning with automation frameworks, enabling explainable outcomes and human oversight,
Expert WebRTC testing is what separates functional real-time applications from reliable ones. A platform that works for two developers on the same high-speed office network can quickly fall apart when hundreds of users try to join simultaneously from coffee shops, firewalled corporate networks, and crowded classrooms. While
