Establishing peer connections is one of the most challenging aspects of implementing WebRTC-based applications. This process includes configuring STUN (Session Traversal Utilities for NAT) and TURN (Traversal Using Relays around NAT) servers, often known as ICE servers, which are vital for overcoming network restrictions and ensuring reliable
In June, I had the great opportunity to attend the CommCon 2024 event in London. It was held at Cloudflare’s offices in front of the London Eye and next to the Westminster Bridge. I was happy to attend CommCon for the first time, to get to hear
Contact centers are proactively seeking ways to enhance their customer outreach efforts while balancing personalization and efficiency. Through click-to-call (a.k.a. dialer) solutions powered by Large Language Models (LLMs), they can build outbound campaigns where a voicebot with high conversational capabilities initiates contact with customers, filtering and qualifying
On the November 13, 2024 episode of WebRTC Live, host Arin Sime welcomed Luca Pradovera, Lead Solutions Architect at SignalWire, for a discussion on call performance analysis in contact centers and other high-volume communication environments. Key insights and episode highlights can be found below the video. Bonus Content Watch
