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Daily: September 30, 2024.

Home2024September30
September 30, 2024
Fahad MahmoodComments Off on Building a Custom Post-Call Analysis Solution with AWS AI Services

Building a Custom Post-Call Analysis Solution with AWS AI Services

Systematically transcribing, summarizing, and analyzing contact center calls reveals critical data. This information can be used to improve efficiency, enhance the customer journey, uncover business trends, ensure compliance, and much more. With AI and ML, there’s no reason for contact centers to operate ‘in the dark.’ To

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