Categories

  • AI
  • AWS / Amazon Chime SDK
  • Broadcasting
  • Contact Centers
  • CPaaS
  • Daily
  • DevOps
  • EdTech
  • Events
  • General
  • Jobs
  • LiveKit
  • Managed Services
  • Mobile
  • Open Source
  • Real Time Weekly
  • SignalWire
  • SIP
  • Story of success
  • Symbl.ai
  • Technical
  • Telehealth
  • Testing
  • The WebRTC.ventures Blog
  • Thoughts
  • UI/UX
  • Video Conferencing
  • Virtual Collaboration
  • Voice/Audio
  • Vonage
  • WebRTC Architecture
  • WebRTC Live
  • WebRTC Monitoring
WebRTC.ventures
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • AWS Partner Network (APN)
    • Amazon Chime SDK
    • Daily
    • LiveKit
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Live
  • Blog
  • About Us
    • Team
    • Blog
    • Jobs
    • WebRTC.ventures Training Program
  • Contact Us
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • AWS Partner Network (APN)
    • Amazon Chime SDK
    • Daily
    • LiveKit
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Live
  • Blog
  • About Us
    • Team
    • Blog
    • Jobs
    • WebRTC.ventures Training Program
  • Contact Us

Daily: August 16, 2024.

Home2024August16
Enhancing CX in Amazon Connect with Conversational Bots
August 16, 2024
Hector ZelayaComments Off on Enhancing CX in Amazon Connect with Conversational Bots Using Amazon Lex, Amazon Bedrock, and AWS Lambda

Enhancing CX in Amazon Connect with Conversational Bots Using Amazon Lex, Amazon Bedrock, and AWS Lambda

Generative AI and LLMs have proven to be essential tools when it comes to providing personalized and efficient self-service experiences in the contact center industry. Amazon Connect cloud contact center and customer service software, Amazon Lex AI chatbot, Amazon Bedrock generative AI, and AWS Lambda serverless compute

Read More +

Recent Blog Posts

  • The WebRTC Monitoring Gap: Why Users Complain When Your Dashboards Look Perfect
  • Embed or Create? Zoom Web SDK Guide: Meeting vs Video
  • The AI Evolution of Phone Authentication: From Insecure PIN Pain to Voice Biometric Gain
  • WebRTC.ventures Visits ClueCon 2025: AI, VoIP, and Open Source at the Forefront
Make your app smarter. Request a free AI evaluation.
Video Call Starter Kit Powered by the Amazon Chime SDK
Conectara, modernizing contact center operations, powered by Amazon Connect.
  • Assess
  • Build
  • Integrate
  • Test
  • Deploy & Manage
We’re one of the few agencies in the world dedicated to WebRTC development. This dedication and experience is why so many people trust us to help bring live video application dreams to life.

Let's get started!

Contact us today
info@webrtc.ventures

Join our mailing list!

© 2023 WebRTC.ventures, an AgilityFeat company / Privacy Policy