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Daily: March 20, 2024.

Home2024March20
A Serverless Approach to Post-Call Analysis Using Amazon Transcribe, Amazon Bedrock, and AWS Lambda
March 20, 2024
Hector ZelayaComments Off on A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock

A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock

AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer

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