Categories

  • AI
  • AWS / Amazon Chime SDK
  • Broadcasting
  • Contact Centers
  • CPaaS
  • Daily
  • DevOps
  • EdTech
  • Events
  • General
  • Jobs
  • LiveKit
  • Managed Services
  • Mobile
  • Open Source
  • Real Time Weekly
  • SignalWire
  • SIP
  • Story of success
  • Symbl.ai
  • Technical
  • Telehealth
  • Testing
  • The WebRTC.ventures Blog
  • Thoughts
  • UI/UX
  • Video Conferencing
  • Virtual Collaboration
  • Voice/Audio
  • Vonage
  • WebRTC Architecture
  • WebRTC Live
  • WebRTC Monitoring
WebRTC.ventures
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • AWS Partner Network (APN)
    • Amazon Chime SDK
    • Daily
    • LiveKit
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Live
  • Blog
  • About Us
    • Team
    • Blog
    • Jobs
    • WebRTC.ventures Training Program
  • Contact Us
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • AWS Partner Network (APN)
    • Amazon Chime SDK
    • Daily
    • LiveKit
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Live
  • Blog
  • About Us
    • Team
    • Blog
    • Jobs
    • WebRTC.ventures Training Program
  • Contact Us

Daily: March 20, 2024.

Home2024March20
A Serverless Approach to Post-Call Analysis Using Amazon Transcribe, Amazon Bedrock, and AWS Lambda
March 20, 2024
Hector ZelayaComments Off on A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock

A Serverless Approach to Post-Call Analysis Using AWS Lambda, Amazon Transcribe, and Amazon Bedrock

AI and LLMs are everywhere these days. In contact center applications, they are the key to implementing next generation post-call analysis, making manual work by supervisors and third party surveys a thing of the past. AI-based post-call analysis provides an automated approach to capture recordings of customer

Read More +

Recent Blog Posts

  • The WebRTC Monitoring Gap: Why Users Complain When Your Dashboards Look Perfect
  • Embed or Create? Zoom Web SDK Guide: Meeting vs Video
  • The AI Evolution of Phone Authentication: From Insecure PIN Pain to Voice Biometric Gain
  • WebRTC.ventures Visits ClueCon 2025: AI, VoIP, and Open Source at the Forefront
Make your app smarter. Request a free AI evaluation.
Video Call Starter Kit Powered by the Amazon Chime SDK
Conectara, modernizing contact center operations, powered by Amazon Connect.
  • Assess
  • Build
  • Integrate
  • Test
  • Deploy & Manage
We’re one of the few agencies in the world dedicated to WebRTC development. This dedication and experience is why so many people trust us to help bring live video application dreams to life.

Let's get started!

Contact us today
info@webrtc.ventures

Join our mailing list!

© 2023 WebRTC.ventures, an AgilityFeat company / Privacy Policy