Welcome to our telehealth starter kit blog series! For the rest of the summer, we’ll focus on one feature of our telehealth starter kit in a new post each week. We’ll explain why each feature is important and how it can benefit your providers and your patients. Today, we’re talking about the features within each video call appointment.

One of the biggest advantages of using a telehealth platform is connecting patients and providers in different locations. With a webcam, microphone, and internet-enabled device, you can hold a face-to-face appointment just like the ones you have in your office. Here are 4 in-call features that make your appointments seamless.


Exchange secure messages with your patients. Our in-call messaging feature comes in handy when you need to provide written information about medication dosages or when your patient doesn’t feel comfortable saying something out loud. Messages are secure and always accessible to both you and your patient.


Exchange files with your patients securely. Have a document that will help your patient understand their diagnosis? Need your patient to fill out a form and send it back to you? Are you a therapist who wants to have clients complete worksheets between sessions? There are many reasons you may want to exchange files with your patients. Files are secure and always accessible to both you and your patients.

Private note-taking

Take notes that are private and can’t be viewed by your patients. Each note is date- and time-stamped, so you can keep track of your patient’s history during their treatment. Your notes are secure and always accessible to you, never to your patients.


Share your screen with your patients and vice-versa. Have a diagram, chart, test result, or x-ray you’d like to show your patient? Want your client to break down the worksheet they completed before your session? All screen-sharing takes is one simple click.

Additional customizations

The best part of our telehealth starter kit is that it can be customized to the unique needs of your healthcare organization. We can:

  • Allow patients and doctors to exchange, view, fill out, and sign forms
  • Add content to your call waiting room
  • Integrate with the EMR you already use

If you’d like to add a feature that isn’t listed here, reach out to us!

There you have it! Our telehealth starter kit makes it easy to message your patients, exchange files, and take private notes, and can be customized to meet your needs. Tune in next week as we discuss professional profiles, our directory, and its search function!

Unsure about telehealth? Click here to see why medicine is leveraging technology to increase healthcare access.

Want to learn more about our starter kit? Click here to check out the rest of the posts in this series.

Ready to get started? Contact us to talk to our team about what our telehealth starter kit can look like for your healthcare organization!

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