Categories

  • AI
  • AWS / Amazon Chime SDK
  • Broadcasting
  • Contact Centers
  • CPaaS
  • Daily
  • DevOps
  • EdTech
  • Events
  • General
  • Jobs
  • LiveKit
  • Managed Services
  • Mobile
  • Open Source
  • Real Time Weekly
  • SignalWire
  • SIP, VoIP & Telephony Systems
  • Story of success
  • Symbl.ai
  • Technical
  • Telehealth
  • Testing
  • The WebRTC.ventures Blog
  • Thoughts
  • UI/UX
  • Video Conferencing
  • Virtual Collaboration
  • Voice/Audio
  • Vonage
  • WebRTC Architecture
  • WebRTC Live
  • WebRTC Monitoring
  • Zoom
WebRTC.ventures
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • AWS Partner Network (APN)
    • Amazon Chime SDK
    • Daily
    • LiveKit
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Live
  • Blog
  • About Us
    • Team
    • Blog
    • Jobs
    • WebRTC.ventures Training Program
  • Contact Us
WebRTC.ventures
  • WebRTC Services
    • Assess
    • Build
    • Integrate
    • Test
    • Manage
    • Video Call Starter Kit
    • Combine the Power of WebRTC and AI
    • Conectara, powered by Amazon Connect
  • Our Partners
    • AWS Partner Network (APN)
    • Amazon Chime SDK
    • Daily
    • LiveKit
    • SignalWire
    • Vonage
    • Other Tech
  • Stories of Success
  • WebRTC Live
  • Blog
  • About Us
    • Team
    • Blog
    • Jobs
    • WebRTC.ventures Training Program
  • Contact Us

Customer experience.

HomeCustomer experience
October 22, 2025
Alberto GonzalezComments Off on Building Layered AI Customer Service Architectures: When Rules, SLMs, and LLMs Work Together

Building Layered AI Customer Service Architectures: When Rules, SLMs, and LLMs Work Together

When Sam Altman called GPT‑5 “a PhD in every discipline in your pocket,” it captured the awe surrounding modern large language models. As builders, we should be thrilled. This is an extraordinary leap in what’s technically possible. But here’s my unpopular opinion: just because we can use

Read More +

Recent Blog Posts

  • Watch WebRTC Live #106: Rearchitecting Your WebRTC App and the Power of Voice AI Agents for Telephony
  • Building Layered AI Customer Service Architectures: When Rules, SLMs, and LLMs Work Together
  • MOQ Protocol Explained: Unifying Real-Time and Scalable Streaming
  • A Senior WebRTC Engineer’s Take on RTC.ON 2025
Make your app smarter. Request a free AI evaluation.
Video Call Starter Kit Powered by the Amazon Chime SDK
Conectara, modernizing contact center operations, powered by Amazon Connect.
  • Assess
  • Build
  • Integrate
  • Test
  • Deploy & Manage
We’re one of the few agencies in the world dedicated to WebRTC development. This dedication and experience is why so many people trust us to help bring live video application dreams to life.

Let's get started!

Contact us today
info@webrtc.ventures

Join our mailing list!

© 2023 WebRTC.ventures, an AgilityFeat company / Privacy Policy