The integration of Generative AI (GenAI) and WebRTC has the potential to revolutionize the way businesses operate, particularly in contact centers. GenAI’s ability to generate content and perform actions based on given instructions is opening new frontiers across various industries. When combined with the real-time communication capabilities
In a previous post, Evaluating and Improving Voicebot Flows with Call Stats, we introduced this vital health check for the continuous improvement of voicebot performance. Call statistics gauge bot effectiveness and identify bottlenecks and potential flow disruptions in AI agent workflows. Adding call stats to voicebot flows
At Enterprise Connect 2024, I saw the latest updates around AI in enterprise communications. It was an interesting contrast to my 2023 visit to the same conference. While the hype was more or less the same, there has definitely been progress in turning that hype into reality.
Prompt engineering involves organizing text so that a Generative AI Large Language Model (LLM) can interpret input and generate an expected or desired output. Imagine a friend is making you a sandwich and you want them to prepare it just the way you like it. You say,
