Contact centers are proactively seeking ways to enhance their customer outreach efforts while balancing personalization and efficiency. Through click-to-call (a.k.a. dialer) solutions powered by Large Language Models (LLMs), they can build outbound campaigns where a voicebot with high conversational capabilities initiates contact with customers, filtering and qualifying
On the October 16, 2024 episode of WebRTC Live, host Arin Sime welcomed Rob Pickering, CEO of Aplisay, to explore the fast-changing landscape of conversational AI and streaming speech. Bonus Content Watch Episode 95! Key Insights ⚡ We’re slowly moving to more fluid, natural conversations with AI. Instead of
OpenAI’s new Realtime API represents a significant advancement in AI-powered communication, enabling speech-to-speech conversations with near-instantaneous processing time. The API delivers natural voice interactions through six distinct voice presets, integrating seamlessly with real-time applications. A few months ago, we showed you how to build an AI-powered WebRTC
As we continue to navigate the complexities of remote work and virtual interactions, the demand for seamless and engaging video conferencing experiences has never been greater. WebRTC has long been a key player in enabling real-time communication between participants, but recent advancements in Artificial Intelligence (AI) are
