Download the white paper
The full technical case study, including architecture diagrams and a complete phased rollout, is available as a white paper.
- The starting point: What our client was running, and why they wanted to migrate
- Plan before you touch production: Requirements, options, and the trade-off worth making
- Implementation & the centerpiece: A telephony agent built on STT, TTS & LLMs
- Everything else we moved: Transcription, recordings & the new architecture
- What we got, and what we learned: Results & lessons