In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game
At TADSummit in Paris on October 19, 2023, I had the pleasure of moderating a panel discussion on the role of AI in Video and Voice communication applications. In this blog post, I’ll summarize our discussion and conclude with a few of the key insights I drew
A common issue we solve for clients here at WebRTC.ventures is how to get better quality video in WebRTC applications. A common and understandable question: If we can get 2K, 4K and above on YouTube videos, why can’t we easily get the same in a WebRTC application?
Real-time applications are everywhere and in many shapes: from typical messaging apps and video conferencing, to live streaming and even online gaming and trading platforms. Use cases span through multiple industries: Education, Healthcare and Customer Service, just to name a few. WebRTC allows building these web-based and
