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Voice AI.

HomecategoryVoice AIPage 4
October 22, 2025
Alberto GonzalezComments Off on Building Layered AI Customer Service Architectures: When Rules, SLMs, and LLMs Work Together

Building Layered AI Customer Service Architectures: When Rules, SLMs, and LLMs Work Together

When Sam Altman called GPT‑5 “a PhD in every discipline in your pocket,” it captured the awe surrounding modern large language models. As builders, we should be thrilled. This is an extraordinary leap in what’s technically possible. But here’s my unpopular opinion: just because we can use

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October 16, 2025
Alfred GonzalezComments Off on A Senior WebRTC Engineer’s Take on RTC.ON 2025

A Senior WebRTC Engineer’s Take on RTC.ON 2025

Last year, I attended the RTC.ON conference organized by Software Mansion for the first time. I shared my take on the conference in this WebRTC.ventures blog post: A WebRTC Developer’s Take on RTC.ON 2024. I also spoke at the 2024 conference, a recording of that talk is

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October 14, 2025
Hector ZelayaComments Off on Slow Voicebot? How to Fix Latency in Voice-Enabled Conversational AI Systems

Slow Voicebot? How to Fix Latency in Voice-Enabled Conversational AI Systems

Voicebot latency is the most critical performance metric for voice-enabled Conversational AI systems. While text-based interactions can tolerate response delays of several seconds, voice agents must respond as quickly as possible to maintain natural dialogue flow. Even slight delays create slow voicebots with perceptible awkwardness that degrades

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October 8, 2025
Alberto GonzalezComments Off on WebRTC.ventures Visits IIT Real Time Communication Conference 2025

WebRTC.ventures Visits IIT Real Time Communication Conference 2025

Earlier this week, I had the privilege to travel back to my alma mater, the Illinois Institute of Technology in Chicago, to speak at and attend the IEEE RTC Conference & Expo 2025, which covered WebRTC, Mobility, VoIP, and Next Generation 911. This annual event continues to

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