Vonage recently released the Video Connector SDK and a companion Pipecat Transport. These new tools let a server-side AI agent join a Vonage Video session as a full participant, with real-time audio and video. Together they make it possible to build an AI Avatar that doesn’t just
“Real-time voice AI only works when infrastructure makes latency feel invisible. For us, that meant changing the shape of our WebRTC deployment without changing what clients expect from WebRTC itself.” A firsthand look at how OpenAI rearchitected their entire WebRTC stack for global scale, straight from Yi Zhang,
Voice agents are moving out of demos and into production systems that handle customer requests, account actions, healthcare questions, financial details, and support escalations. That changes the security model. A voice agent is listening, deciding, acting, and speaking in real time. That is why voice agent security
A year ago, the question was whether AI avatar realism was convincing enough to use in front of a customer, whether for sales, support, or onboarding. That question is largely settled. These digital presenters have moved past the novelty stage and are now regular players in the
