In a previous post, Why You Need Agent Routing in your WebRTC Application, we defined superior agent routing as pairing users quickly and efficiently with the right customer support agent, one that is able to provide the assistance they need to solve their problem. It’s a game
Many CPaaS providers, like the Vonage Video API, have JavaScript libraries that allow application developers to build WebRTC video applications. These integrate with CPaaS infrastructure and leverage the WebRTC APIs in the browser. For typical applications, this behavior works well. Some applications may require more advanced functionality,
Last week, my colleague Hector Zelaya authored a post called, Live eSign Saves a Trip to the Bank. He spoke about how the power trio of secure WebRTC video conferencing, co-browsing, and PDF editing could make visiting a financial institution or similar office to sign documents or
In a world that craves dynamic interactions and immersive experiences, the realm of technology keeps pushing the boundaries of what’s possible. Imagine a platform that combines the magic of real-time audio transmission with animated VR avatars. At WebRTC.ventures, we’re pioneers in harnessing the power of WebRTC to
