When I attended the CommCon London conference earlier this year, one of the speakers, Michał Śledź, invited us to join the RTC.ON 2024 conference. It was organized by his company, Software Mansion, and was going to happen in Krakow on September 11-13, 2024. A few days after
Session Initiation Protocol (SIP) and WebRTC are both essential technologies in the field of real-time communications, particularly for voice and video over IP (VoIP). While they serve complementary roles, they operate differently and have distinct functionalities. In this post, we explore how to architect the integration of
Systematically transcribing, summarizing, and analyzing contact center calls reveals critical data. This information can be used to improve efficiency, enhance the customer journey, uncover business trends, ensure compliance, and much more. With AI and ML, there’s no reason for contact centers to operate ‘in the dark.’ To
Real-time communication has become an essential part of the way we interact with each other over the internet. From video calls and live streaming to interactive gaming and instant messaging, we are constantly relying on reliable and instantaneous exchanges of information. Enter WebRTC: a transformative technology standard
