In this multi-stage project, we performed an assessment to choose the optimal tech stack for this start-up, then built a remote video translation call center / telehealth platform with agent routing powered by the Vonage Communication APIs that also integrated with telephony. Finally, we created a mobile companion app.
Type of Application: Video Conferencing, Call Center Agent Routing, Telehealth, Telephony
Client: Universal Language Service
Partner: Vonage
Features:
- High-quality, low-latency video and audio conferencing for up to 8 participants
- Language-based translator routing/queue system
- Supporting 200 languages, including sign language.
- Multi-tenancy
- Integration of telephony/audio calling
- In-chat forms/questionnaires
- Multiple dashboards tailored to user type
- Metrics such as minutes used per provider, latency and clarity of voice/video calls, and accuracy of translations
- Mobile companion app
