If you’ve worked with WebRTC applications long enough, you’ve probably heard these complaints: “The video froze, but I could still hear them.” “The audio kept cutting in and out.” “The call just dropped for no reason.” You check your application performance monitoring (APM) dashboard and everything looks
In an era where artificial intelligence is transforming every aspect of customer service, Interactive Voice Response (IVR) systems remain a critical touchpoint for millions of daily interactions across call centers and customer service departments. As explored in my previous article on “Building a Smart IVR Agent System
At ClueCon 2025, a premier conference for telecommunications developers and innovators, WebRTC.ventures served once again as a sponsor and myself as a speaker. Presented by our partners at SignalWire, ClueCon once again delivered a packed schedule of technical deep dives and real-time communications insights, with AI-powered innovation
When WebRTC was first introduced by Google over a decade ago, it came with the promise of simplicity. “Just drop in a little JavaScript and you’ve got video chat in the browser with no downloads necessary!” While that vision helped kickstart a wave of innovation in real-time
